NHTSA Complaint #10713353 — 2009 HONDA ODYSSEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10713353
Vehicle	2009 HONDA ODYSSEY
Component	ELECTRICAL SYSTEM
Date of Incident	April 15, 2015
Date Filed	April 28, 2015
Mileage	43,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TOOK THE CAR TO THE HONDA DEALERSHIP FOR EMISSIONS CHECK LIGHT. DIAGNOSED AS "NOX SENSOR WIRING HARNESS CHEWED BY MOUSE" PER HONDA DEALERSHIP. THERE IS NO EVIDENCE OF RODENT DAMAGE OR PRESENCE ELSEWHERE IN THE VEHICLE. THE HONDA DEALERSHIP DID NOT PROVIDE ME THE PICTURES OR THE DAMAGED PART SAYING THAT IT WAS THROWN IN THE TRASH. THE WIRING WAS APPARENTLY COVERED BY HONDA RODENT DETERRENT TAPE. I HAVE CONTACTED ACURA/HONDA DEALERSHIPS, THEIR EXTENDED WARRANTY CUSTOMER SERVICE AND ALSO THE RESPECTIVE ACURA/HONDA MANUFACTURER CUSTOMER SERVICE. THE SAME THING HAPPENED TO MY OTHER CAR (ACURA MDX 2009) WITHIN A SPAN OF ONE WEEK WITH EXACTLY SIMILAR PRESENTATION. WHEN I REQUESTED INFORMATION FROM THE ABOVE SOURCES, I WAS TOLD THAT THIS WAS CONFIDENTIAL INFORMATION AND IS NOT AVAILABLE FOR CUSTOMERS AND THAT IS IT IS A RARE EVENT AND NOT RELATED TO MANUFACTURING DEFECTS AND ALSO THERE WAS NO DEFINITIVE TREND IN ACURA/HONDA(SAME COMPANY) NOX SENSOR WIRING HARNESS BEING CHEWED BY RODENTS AND HAVE REFUSED TO COVER IT UNDER EXTENDED WARRANTY PROGRAM TO WHICH I HAVE SUBSCRIBED/PURCHASED. I HAVE ANOTHER ENTRY REGARDING THE OTHER VEHICLE AT THE NHTSA.GOV WEBSITE. *TR

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