NHTSA Complaint #10711791 — 2011 DODGE CHALLENGER

MY ALTERNATOR IS IN RECALL. IT IS SAID TO POWER DOWN WITHOUT ANY WARNING OR NOTICE, AND IT POWERED DOWN ON ME IN JANUARY. IT WAS TOWED TO CHRYSLER DODGE JEEP OF PARAMUS. THEY DID NOT YET HAVE THE RECALL ALTERNATOR, SO THEY WERE AUTHORIZED TO GIVE ME A NEW ONE. THIS HOWEVER DOES NOT SATISFY THE RECALL, AND I WAS TOLD TO COME BACK WHEN THE RECALL PART IS AVAILABLE. I CAME BACK LAST WEEK, AND THEY DID NOT PERFORM THE RECALL. THEY TOLD ME THAT THE PART PUT INTO THE CAR IN JANUARY IS "JUST AS GOOD" AND "SATISFIES THE RECALL". I WAS TOLD THE SAME THING BY THEIR CUSTOMER SERVICE MANAGER, PARTS SUPERVISOR AND ULTIMATELY THEIR GENERAL MANAGER, DEAN REDMOND. EVENTUALLY, CHRYSLER CORPORATE FINALLY CONFIRMED THAT THIS IS NOT THE CASE, AND THE PART IN MY CAR IN FACT IS NOT AT ALL SAFE. FIVE SEPARATE "EXPERTS" AT THIS DEALERSHIP ERRONEOUSLY TOLD ME THAT MY CAR IS SAFE, AND LEFT ME WITH A POTENTIALLY DEADLY PART IN MY CAR. THE GENERAL MANAGER, DEAN REDMOND, WROTE BACK TO ME THAT THE PART IN MY CAR IS "CORRECT" AND THEN IGNORED MY SUBSEQUENT MESSAGES. I WOULD LIKE SOMEBODY TO HOLD THEM ACCOUNTABLE, BECAUSE THIS IS HIGHLY DANGEROUS AND UNACCEPTABLE. *TR