NHTSA Complaint #11486380 — 2011 DODGE CHALLENGER

The contact owns a 2011 Dodge Challenger. The contact stated while driving 75 MPH, the vehicle lost motive power and stalled with several unknown warning lights illuminated. The contact coasted the vehicle off the highway and had the vehicle towed to the dealer. The dealer diagnosed the vehicle with a timing chain failure and the contact was informed by the dealer that the part was under warranty. Upon investigation, the contact discovered that the failure was part of a Customer Satisfaction Program: P01 however, the vehicle was not under recall. The contact was informed that due to the timing chain failure, the engine was also damaged and would not be covered under the Customer Satisfaction Program. The manufacturer was notified of the failure and agreed to repair the vehicle under Consequential Damages. The contact then called the dealer where he was informed that the repair was denied. The vehicle was not repaired and remained in the dealer possession. The failure mileage was approximately 62,000.