NHTSA Complaint #10705085 — 2011 GMC ACADIA
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 10705085 |
| Vehicle | 2011 GMC ACADIA |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 48,890 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
GMC SENT A LETTER OUT SAYING THERE IS A PROBLEM WITH THE POWER STEERING PUMP AND THAT THEY EXTENDED THE WARRANTY ON IT.IN MY CASE THE POWER STEERING PUMP WOULD QUIT AT TIMES AND IT HAD NO POWER STEERING FELT LIKE MANUAL STEERING. BUT BEFORE I COULD BRING IT IN TO GET REPLACED IT WAS LEAKING FLUID WHICH CAUSED THE RACK AND PINION TO GO BAD. I EXPLAINED THIS TO THE MANAGER AND HE SAID THE RACK AND PINION WASN'T UNDER WARRANTY AND I HAD TO PAY FOR THIS WHICH COST ME $1372.00 I SENT GMC A EMAIL TO COMPLAIN AND THEY CALLED BACK SAYING THE DEALER WOULD CALL ME WHICH THEY NEVER HAVE I LEFT THEM A MESSAGE TO CALL ME AND A NUMBER TO REACH ME BUT NOW NOBODY WANTS TO CALL ME BACK I THINK THEY WANT ME TO FORGET ABOUT THIS.I SAID A RACK AND PINION SHOULD NOT GO BAD ON A TRUCK WITH JUST 48800 MILES ON IT AND THE POWER STEERING PUMP CAUSED THIS WHICH THEY SHOULD STAND BEHIND THEIR PRODUCT. *TR
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