NHTSA Complaint #11473668 — 2011 GMC ACADIA

The contact owns a 2011 GMC Acadia. The contact stated upon starting the vehicle, the steering wheel became difficult to turn. There was no warning light illuminated. The contact stated that he used his knowledge of vehicles to depress the accelerator pedal, which raised the RPM and caused the steering wheel to become operative. The contact stated that the failure had been reoccurring while the vehicle was idling. Additionally, the contact stated that the steering wheel would seize while driving and steering to the left. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 174,300.