NHTSA Complaint #10705024 — 2009 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10705024
Vehicle	2009 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	March 26, 2015
Date Filed	April 10, 2015
Mileage	21,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

POWER REAR HATCH GOES UP WITH DIFFICULTY, THEN STOPS AND DROPS SEVERAL INCHES AND THEN POWERS DOWN. WILL NOT STAY UP. TOYOTA PUT OUT A SPECIAL SERVICE CAMPAIGN [RECALL] 80C IN 2008 FOR THIS VERY SAME PROBLEM FOR 2004 THRU 2006 MODELS. THEY ADDRESSED IT AS A SAFETY PROBLEM. THE REPAIR WAS TO REPLACE THE STRUTS AND BRACKETS. MY STRUT P/N IS 68905-AE013 WHICH HAS NOW SUBSTITUTES TO 68905-AE015. I CONTACTED TOYOTA HEADQUARTERS CUSTOMER SERVICE TO MAKE A REPORT AND WAS TOLD THERE IS NO SSC FOR MY MODEL. *TR

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