NHTSA Complaint #10704496 — 2014 NISSAN ALTIMA

BLIND SIDE ZONE DETECTION ON BOTH SIDES OF THE VEHICLE MALFUNCTION DURING TIMES OF RAINY WEATHER. I HAVE TAKEN THE CAR INTO DEALERSHIP SEVERAL TIMES FOR THIS ISSUE AND FILED A COMPLAINT WITH NISSAN ( CASE # [XXX] BEING HANDLED BY [XXX]). BOTH DEALERSHIP AND NISSAN HAVE SAID THAT THIS ISSUE CAN NOT BE REPAIRED. AT ISSUE IS THAT DURING RAINY WEATHER THE BLIND SPOT WARNING LIGHTS COME ON WITH NO VEHICLES IN THIS SPOT. THIS CAUSES THE DRIVER TO SWERVE THE CAR TO GET OUT OF THE WAY OF A PHANTOM VEHICLE. THIS ALMOST RESULTED IN AN ACCIDENT IN FLORIDA ON I-10 THIS PAST MONTH. BOTH DEALERSHIP AND NISSAN STATED TO ME THAT IN THE OWNERS MANUAL IT STATES THAT THIS SAFETY OPTION MAY MALFUNCTION DURING RAINY WEATHER. SO NISSAN KNOWS ABOUT THIS PROBLEM BEFORE THE CAR IS SOLD, IT IS IN THE OWNERS MANUAL, BUT REFUSES TO FIX THE PROBLEM. 1. WHY DOES NISSAN "TOUT" THIS SAFETY FEATURE WHEN THEY KNOWINGLY KNOW THAT IT MAY MALFUNCTION WHEN THE DRIVER NEEDS IT THE MOST? 2. ALTHOUGH IT IS STATED IN THE OWNERS MANUAL THAT THIS IS A PROBLEM, THE OWNERS MANUAL IS NOT GIVEN TO THE CUSTOMER NOR MADE AVAILABLE TO READ BEFORE THE PURCHASE OF THE VEHICLE. HOW IS THE OWNER TO KNOW THAT THE SAFETY OPTION THEY ARE PURCHASING MAY MALFUNCTION DURING THE TIME THEY NEED TO USE IT THE MOST? 3. NISSAN'S RESPONSE TO THE ABOVE IS TO JUST TURN OFF THE SAFETY EQUIPMENT YOU BOUGHT DURING RAINY WEATHER. THIS IS AN UNACCEPTABLE RESPONSE TO A BIG SAFETY ISSUE WITH THIS CAR. 4. AN ACCEPTABLE REMEDY TO THIS PROBLEM IS: A. FIX THE PROBLEM. B. RETURN MY MONEY TO ME AND I WILL GIVE THE CAR BACK. C. MAKE THE SAME OPTIONS AS A AND B ABOVE TO ALL OTHER CUSTOMERS. THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR