NHTSA Complaint #10703544 — 2009 VOLKSWAGEN ROUTAN

OVER THE PAST 2 MONTHS, OUR 2009 VW ROUTAN HAS REPEATEDLY SHUT DOWN WHILE DRIVING. THE ENGINE WILL STOP, CAUSING THE POWER BRAKING AND POWER STEERING TO GO OUT. ONCE WE PULL OVER AND TURN THE VEHICLE OFF, WE CAN RESTART IT. HOWEVER, RECENTLY IT'S STARTED TO AGAIN STALL WITHIN ONLY A COUPLE OF MILES OF THE FIRST STALL. WE REPLACED THE ERG VALVE ALREADY. IN DOING SOME RESEARCH, IT APPEARS THAT THIS DANGEROUS PROBLEM MAY BE DUE TO AN IGNITION SWITCH PROBLEM. OUR VEHICLE IS ONE THAT IS PART OF THE RECALL THAT VW ISSUED OVER 7 MONTHS AGO! I CALLED VW CUSTOMER CARE YESTERDAY AND WAS TOLD THAT THE RECALL PART STILL ISN'T AVAILABLE BUT IT SHOULD BE "READY SOON." THE PERSON I TALKED WITH HAD NO IDEA WHEN "SOON" WOULD BE. HE SAID THE PARTS ARE COMING FROM A DIFFERENT MANUFACTURER. HE TOLD ME TO BRING OUR VW TO A VW DEALERSHIP TO HAVE THEM COMPLETE A DIAGNOSIS ON IT. I EXPLAINED THAT THIS VEHICLE HAS BEEN NOTHING BUT PROBLEMS FOR US AND THAT I WAS UNWILLING TO PAY THE DEALERSHIP ANY ADDITIONAL MONEY FOR A DIAGNOSIS FEE WHEN IT IS CLEARLY PART OF THE RECALL PROBLEM. THE CUSTOMER CARE REPRESENTATIVE STARTED A CASE ON OUR VEHICLE (WHATEVER THAT MEANS). IN THE MEANTIME, I AM SCARED TO DRIVE THE VEHICLE AS I HAVE 2 YOUNG CHILDREN THAT I WILL NOT PUT AT RISK OF THIS THING SHUTTING DOWN WHILE WE ARE GOING 65 MPH ON THE HIGHWAY. IT IS CLEAR TO ME THAT VW HAS EXCEEDED AN APPROPRIATE AMOUNT OF TIME TO FIX THE RECALL ISSUE ON ALL OF THESE ROUTANS. WHEN WILL VW BE HELD ACCOUNTABLE TO FIX THE RECALL ISSUE - IT'S BEEN OVER 7 MONTHS! *TR