NHTSA Complaint #11440823 — 2009 VOLKSWAGEN ROUTAN ENGINE

Complaint Details

ODI Number	11440823
Vehicle	2009 VOLKSWAGEN ROUTAN
Component	ENGINE
Date of Incident	November 16, 2021
Date Filed	November 17, 2021
Mileage	54,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The contact owns a 2009 Volkswagen Routan. The contact stated while at a stoplight, the vehicle stalled. There was an abnormally high pitch noise detected. There were no warning lights illuminated. The vehicle was jump-started by the police and was restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic and the contact was informed that the starter needed to be replaced. The failure mileage was approximately 54,000.

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