NHTSA Complaint #10701965 — 2012 FORD ESCAPE

MY DAUGHTER WAS DRIVING BACK TO SCHOOL (7 HOURS) WHEN SHE WOULD GO TO ACCELERATE, NOTHING WOULD HAPPEN. SHE WOULD HAVE TO TRY TO MOVE OVER TO THE RIGHT LANE AND THEN GET TO THE SHOULDER. SHE WOULD TURN HER CAR OFF AND THEN ON AND IT WOULD LET HER ACCELERATE AGAIN. SHE CALLED ME WHEN IT DID THIS A SECOND TIME. I DID SOME RESEARCH AND FIGURED OUT IT WAS THE THROTTLE BODY. I CALLED AAA AND HAD HER TOWED FOR TWO HOURS BECAUSE I DID NOT WANT HER DRIVING FOR FEAR SHE WOULD LOSE CONTROL AND HURT HERSELF AND OTHERS. SHE TOOK IT IN TO FORD AND THEY CONFIRMED AFTER THE DIAGNOSTIC THAT IT WAS THE THROTTLE BODY. SHE WAS NOT LETTING ANY WORK BE DONE UNTIL SHE KNEW WHAT IT WAS. SHE WAS THEN TOLD THAT IT WAS A RECALL AND FREE WHICH IS WHY SHE ALLOWED THE WORK TO BE DONE. NOW THEY ARE SAYING THAT THEY CAME BACK AND SAID THAT IT IS COVERED UNDER EXTENDED WARRANTY AND THAT SHE HAS TO PAY FOR IT. HOW IS IT THAT SHE HAS TO PAY FOR IT? IT IS EITHER COVERED BY RECALL OR COVERED BY WARRANTY SO WHY DOES SHE PAY FOR IT? THIS IS A MAJOR MALFUNCTION WITH THESE VEHICLES AND IS CAUSING SERIOUS IF NOT FATAL HARM. *TR