NHTSA Complaint #10701950 — 2014 FORD FIESTA

ON OCTOBER 9TH 2014, MY NEW FORD FIESTA AT 7500 MILES BEGAN SHUTTERING VIOLENTLY AT LOW SPEEDS. IT JERKED THE CAR BACKWARD WHEN TRYING TO DRIVE IN REVERSE, AND IT JERKED THE VEHICLE FORWARD WHEN TAKING OFF AT A SAFE AND NORMAL ACCELERATION FROM A RED LIGHT. IT FELT LIKE THE TRANSMISSION WAS ABOUT TO FALL OUT FROM UNDERNEATH THE VEHICLE. MY MOTHER AND GIRLFRIEND WERE IN THE VEHICLE WHILE I WAS DRIVING AND THIS INCIDENT PRESENTED A GREAT SAFETY CONCERN. DUE TO BEING IN THE MILITARY, I HAD TO WAIT UNTIL THE FIRST WEEK OF DECEMBER 2014 TO TAKE MY CAR TO FORD. THEY TESTED THE VEHICLE AND SAID THAT THEY RECOGNIZED THE SHUDDER I COMPLAINED ABOUT AND THEY RESET THE COMPUTER IN THE VEHICLE. ON THE REPORT THEY SAID THE VEHICLE WAS IN FACTORY SPECS, SO AS A RESULT OF THAT REPORT, THEY DIDN'T ORDER NEW CLUTCHES AND SEALS WHICH WAS EXPLAINED TO ME THAT THOSE NEW PARTS WOULD FIX THE PROBLEM. INSTEAD THEY JUST DID A TEMPORARY FIX BY RESETTING THE COMPUTER IN ORDER TO GET ME OUT THE DOOR. I PICKED UP THE CAR DECEMBER 5TH 2014 AND 6 DAYS LATER THE SHUDDER RETURNED. NOW I HAVE ANOTHER APPOINTMENT TO BRING THE VEHICLE IN TO A FORD DEALERSHIP ON MONDAY MARCH 30TH 2015 AND THE AGENT THERE SAID THAT IF THE TEST COMES BACK THAT THE CAR IS IN FACTORY SPECS THEY WONT MAKE ANY REPAIRS ON THE VEHICLE AND CALL ME TO PICK UP MY BROKEN VEHICLE. THIS WILL RESULT IN ME DRIVING A SAFETY HAZARD VEHICLE THAT I STILL OWE $17,000 ON WITH NO REPAIRS BEING DONE TO FIX THE PROBLEM. I NEED HELP! PLEASE NHTSA LISTEN TO THE THOUSANDS OF COMPLAINTS AND SAFETY CONCERNS AND MAKE FORD HAVE A RECALL FOR THESE TRANSMISSIONS. MINE AND THOUSANDS OF OTHERS LIVES COULD DEPEND ON IT. THANK YOU FOR YOUR TIME. *TR