NHTSA Complaint #10701884 — 2011 DODGE CHALLENGER

MY ALTERNATOR STOPPED WORKING APROX 8/3/14.THERE WERE NO PARTS AVAILABLE FROM DEALER OR AFTERMARKET SUPPLIERS AT THAT TIME. MY ONLY OPTION WAS TO HAVE ALTERNATOR REBUILT. THE REBUILDER SAID THE DIODES FAILED AND RUINED THE STATOR. THE REPAIR COST WAS ABOUT 645.00 DOLLARS. IN OCTOBER I RECEIVED A RECALL LETTER FROM CHRYSLER STATING A POSSIBLE DIODE FAILURE IN ALTERNATOR.THE LETTER ALSO STATES IF REPAIRS WERE MADE TO SUBMIT PAPERWORK FOR REIMBURSEMENT.I SUBMITTED PAPERWORK BUT WAS DECLINED REIMBURSEMENT. THE CUSTOMER CARE PERSON( [XXX]) COULD NOT GIVE ME A REASON WHY AND INSTRUCTED ME TO ASK LOCAL DEALER WHY I WAS DECLINED. I WENT TO HUNTER DODGE AND SPOKE TO A SERVICE WRITER([XXX]). HE SAYS IT SHOULD QUALIFY. HE TRIED TO FIND OUT WHY I WAS DECLINED BUT COULD NOT GET AN ANSWER EITHER.THE CUST. CARE PERSON TOLD ME THERE IS NO ONE ELSE I CAN TALK TO AND SHE COULD NOT HELP WITH THIS MATTER. I HAVE ALL EMAILS, PAPERWORK, RECEIPTS AVAILABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR