NHTSA Complaint #10701505 — 2013 FORD FLEX ELECTRICAL SYSTEM

Complaint Details

ODI Number	10701505
Vehicle	2013 FORD FLEX
Component	ELECTRICAL SYSTEM
Date of Incident	October 1, 2014
Date Filed	March 24, 2015
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

FORD HAS A FAULTY PART BUILT INTO THE FORD FLEX. THE DOOR AJAR SWITCH IS FAULTY ON MOST FORD FLEX AND EDGE. WHILE THE DOOR IS COMPLETELY SHUT, THE DOOR AJAR LIGHT STAYS ON RESULTING IN THE DOORS NOT LOCKING. EVEN IF YOU PRESS THE AUTOMATIC LOCK THEY SIMPLY UNLOCK. FORD IS NOT WILLING TO ADDRESS THE ISSUE OR FIX THE ISSUE. THE WAY THE FAULTY PART IS BUILT INTO THE LOCK MECHANISM REQUIRES THE OWNER TO REPLACE THE ENTIRE LOCK MECHANISM. THIS PART COST $230.00 AND DUE TO THE NUMBER OF ISSUES IS NOT AVAILABLE ON THE MARKET CURRENTLY. AS A RESULT OF THE SAFETY ISSUE, WE WERE REQUIRED TO FORCE THE SWITCH TO GROUND ITSELF OUT, MEANING WE GROUNDED OUT THE WIRES LINKED TO THE DOOR AJAR LIGHT SO THE LIGHT IS NO LONGER ON AND THE DOORS WERE LOCKED. THE ISSUE SHOULD NOT BE OCCURRING ON NEW VEHICLES LIKE I HAVE. I WOULD LIKE THE NTSB TO INVESTIGATE THE ISSUE AND REQUIRE FORD TO FIX ALL VEHICLES AFFECTED. *TR

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