NHTSA Complaint #10700929 — 2013 TOYOTA AVALON

THE VEHICLE WAS TAKEN TO A LOCAL DEALERSHIP FOR THE REQUIRED 10,000 MILE WARRANTY MAINTENANCE. AT THIS TIME, I SHOWED THE DEALERSHIP WHERE WATER MARKS HAD APPEARED IN ALL FOUR UPPER CORNERS OF THE INSIDE CLOTH LINERS BESIDE THE FRONT AND REAR WINDSHIELDS. I WAS TOLD THE SUNROOF HAD TUBES THAT OCCASIONALLY CLOGGED AND THEY WOULD CLEAR THE TUBES AND CLEAN THE INSIDE CLOTH. OVER THE PAST FEW MONTHS OUR AREA EXPERIENCED A TREMENDOUS AMOUNT OF RAIN. WHEN THE CAR WAS TAKEN TO THE DEALERSHIP FOR THE 15,000 MILE WARRANTY MAINTENANCE, I SHOWED THE DEALERSHIP WHERE WATER MARKS APPEARED TO HAVE WORSENED IN THE SAME AREAS. THE DEALERSHIP EXPLAINED THAT THERE WERE NO CLOGS IN THE SUNROOF TUBING AND THEY HAD ATTEMPTED TO RECREATE THE WATER LEAKAGE BY RUNNING WATER OVER THE CAR FOR ONE HOUR. THEY COULD NOT EXPLAIN WHY THE WATER MARKS KEPT REAPPEARING AND DID NOT KNOW IF ANYONE CALLED TOYOTA. A REPRESENTATIVE FROM THE DEALERSHIP EXPLAINED THAT THEY COULD NOT DO ANYTHING ELSE TO CORRECT THE ISSUE BECAUSE THERE WERE NO "RECALLS" PERTAINING TO THIS ISSUE. I PERFORMED A GOOGLE SEARCH AND DISCOVERED A BLOG WHERE MANY PEOPLE HAVE EXPERIENCED THIS PROBLEM AND ONE PERSON EVEN HAD TO HAVE THE HEADLINERS AND CLOTH REPLACED DUE TO WATER DAMAGE. THE REPRESENTATIVE SAID THERE WAS NOTHING ELSE THEY COULD DO BUT I COULD REPORT THIS TO THE NHTSA IF I FELT THE NEED TO SEEK REPAIRS. *TR