NHTSA Complaint #10695359 — 2010 TOYOTA SIENNA STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	10695359
Vehicle	2010 TOYOTA SIENNA
Component	STRUCTURE:BODY:DOOR
Date of Incident	March 17, 2015
Date Filed	March 19, 2015
Mileage	67,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

POWER SLIDING DOOR CABLE SNAPPED ON 2010 SIENNA XLE. DUE TO THE NUMBER OF COMPLAINTS ON THIS PARTICULAR ISSUE, IN 2012 TOYOTA OFFERED A WARRANTY ENHANCEMENT FOR MODEL YEARS 2004-2007 ONLY. THEY SAID THAT THEY HADN'T YET RECEIVED ENOUGH COMPLAINTS ON MODEL YEARS 2008-2010 TO WARRANT AN EXTENSION FOR THESE YEARS. WHEN ASKED IF THE 2010 MODEL HAD BEEN CHANGED IN ANY WAY FOR THIS EXISTING PROBLEM THEY SAID NO. IF ENOUGH PEOPLE COMPLAIN TOYOTA WILL CONSIDER EXTENDING THEIR EXISTING WARRANTY ENHANCEMENT FROM 2004-2007 TO 2004-2010. TOYOTA IS AWARE THAT THIS CABLE ASSEMBLY IS FAULTY ON 2008-2010 BUT HAVEN'T INCLUDED US IN THEIR "CUSTOMER SUPPORT PROGRAM" DUE TO THE FACT THAT THEY HAVEN'T RECEIVED ENOUGH COMPLAINTS. *TR

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