NHTSA Complaint #10676736 — 2010 TOYOTA SIENNA STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	10676736
Vehicle	2010 TOYOTA SIENNA
Component	STRUCTURE:BODY:DOOR
Date of Incident	September 18, 2014
Date Filed	January 20, 2015
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

BOTH DUAL AUTOMATIC SLIDING DOORS ON OUR 2010 TOYOTA SIENNA HAVE FAILED WITHIN 3 MONTHS OF EACH OTHER. THE MECHANISM ON THE DRIVER'S SIDE FAILED IN SEPTEMBER 2014 AND THE PASSENGER SIDE DOOR FAILED IN DECEMBER 2014. ON THE LEFT SIDE IT SEEMS THE CABLE BROKE. WE CAN USE THE DOORS IN MANUAL MODE BUT ONLY FROM THE OUTSIDE. THE GREATER CONCERN IS THE SAFETY ISSUE WITH MY KIDS NOT BEING ABLE TO OPEN THE DOORS FROM THE INSIDE. THE INTERIOR DOOR HANDLES DON'T FUNCTION AT ALL - NOT EVEN IN MANUAL MODE. THERE SHOULD BE A REDUNDANT FUNCTION WHERE IF THE AUTOMATIC DOORS FAIL KIDS DON'T BECOME TRAPPED. THIS IS ESPECIALLY TRUE IN AN EMERGENCY SITUATION. *TR

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