NHTSA Complaint #10693795 — 2000 FORD WINDSTAR

I BROUGHT MY CAR INTO THE DEALERSHIP IN RESPONSE TO THE TSB LETTER THAT I RECEIVED REGARDING THE REAR AXLE PREMATURE FAILURE BACK IN FEB OF 2011. THEY PERFORMED RECALL (10S13) WHERE THEY INSPECTED AXLE (FOUND NO CRACKS), INSTALLED BRACKETS AND PAINTED THE AXLE. 4 YEARS LATER ALMOST TO THE DAY OF RECEIVING THIS "FIX" I NOTICED THAT THE DRIVER'S SIDE REAR WHEEL WAS CAVING IN AT THE TOP, WHICH WAS A SIGN FOR BREAKING REAR AXLE. I BROUGHT IT INTO THE DEALERSHIP TO HAVE IT INSPECTED AND THEY CONFIRMED THAT IT WAS BROKEN REAR AXLE. I REQUESTED IT TO BE REPAIRED UNDER THE SAME RECALL BUT WAS REFUSED SERVICE DUE TO THE SERVICE THAT I RECEIVED IN 2011. I CALLED FORD'S WARRANTY CUSTOMER SERVICE HOTLINE BUT WAS REFUSED FOR ANY KIND OF SUPPORT. OBVIOUSLY FORD'S "FIX" WAS NOT ENOUGH TO RECTIFY THIS SAFETY ISSUE, SO I THINK THEY SHOULD REIMBURSE ANY COSTS RELATED TO GETTING THE REAR AXLE REPLACED. THE COST OF REPAIR IN TOTAL WAS $800.37. *TR