NHTSA Complaint #10692567 — 2011 GMC ACADIA STEERING

Complaint Details

ODI Number	10692567
Vehicle	2011 GMC ACADIA
Component	STEERING
Date of Incident	March 6, 2015
Date Filed	March 6, 2015
Mileage	44,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

MY POWER STEERING HAS MADE A HIGH PITCHED NOISE FOR SOME TIME NOW. WHEN I TOOK IT TO THE DEALERSHIP AFTER RECEIVING A LETTER WHICH ADDRESSED POTENTIAL POWER STEERING FAILURE I WAS TOLD THAT THE ONLY WAY IT WOULD BE REPAIRED FREE OF CHARGE WAS IF I HAD POWER STEERING FAILURE. I JUST TOOK IT TO MY MECHANIC FOR A SEPARATE ISSUE AND HE TOLD ME THAT HE HAS SERVICED SEVERAL ACADIA'S WITH THE SAME ISSUE. THIS SEEMS TO BE AN ENGINEERING DEFECT. IN RESEARCHING THE ISSUE I AM FINDING MULTIPLE COMPLAINTS ABOUT THE SAME PROBLEM. DOES THERE HAVE TO BE A DEATH OR POTENTIALLY MULTIPLE DEATHS FROM THIS DEFECT BEFORE A RECALL IS ISSUED? IT WOULD SEEM THAT TOTAL LOSS OF POWER STEERING WHEN OPERATING THE VEHICLE WOULD BE A HUGE SAFETY ISSUE. *TR

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