NHTSA Complaint #10691169 — 2008 JEEP COMMANDER

IN JAN 2015 OUR KEY FOB GOT STUCK IN THE IGNITION OF OUR 2008 JEEP COMMANDER. A DAY LATER,WE WERE ABLE TO FREE IT. ON 2/19/15 IT WOULD NOT START AND WE HAD TO HAVE IT JUMP STARTED TWICE. ONCE STARTED IT DROVE WITHOUT ISSUES FOR 3 DAYS. THEN ON 2/23/15, THE JEEP WOULD NOT START AND THE KEY FOB GOT STUCK IN THE IGNITION. THE JEEP COULD NOT MOVE AND COULD NOT BE TAKEN OUT OF PARK. THE ONLY THING THAT WORKED WERE THE LIGHTS. WE TRIED TO JUMP START THE VEHICLE AND TRIED EVERYTHING WE COULD THINK OF TO RELEASE THE KEY FROM THE IGNITION. THE FOB WOULD NOT RELEASE SO WE HAD TO HAVE THE JEEP TOWED TO THE DEALERSHIP WHERE WE PURCHASED IT. THE MECHANIC TESTED THE JEEP (BATTERY TESTED FINE). THEY CALLED CHRYSLER TO SEE IF THEY HAD ANY PARTS TO FIX THE ISSUE AND DISCOVERED THAT THE ISSUE WITH OUR JEEP WAS A FAULTY IGNITION. THE MECHANIC GOT THE FOB RELEASED FROM THE IGNITION BY UNPLUGGING THE BATTERY. HE COULD NOT GUARANTEE HOW LONG THIS WOULD WORK. WE CALLED THE RECALL HOTLINE AND CONFIRMED OUR JEEP COMMANDER WAS LISTED ON RECALL P57. HOWEVER, CHRYSLER HAS NO FIX AT THIS TIME. THE HOTLINE ADVISED US TO GET A HOLD OF A CHRYSLER DEALERSHIP AND GET A RENTAL CAR FREE OF CHARGE THROUGH THEM UNTIL THE JEEP COULD BE FIXED (AT AN UNKNOWN FUTURE DATE). THE LOCAL CHRYSLER DEALERSHIP REFUSED TO GIVE US A RENTAL AND SAID THEY COULD NOT LOOK AT THE JEEP FOR A FEW WEEKS. ON 2/28 THE JEEP WOULD NOT START AGAIN SO WE HAD TO PURCHASE A NEW BATTERY (AT OUR EXPENSE). BECAUSE OF THE P57 IGNITION RECALL WE ARE WORRIED THAT WE HAVE AN UNRELIABLE VEHICLE AND THAT IT COULD ALSO STALL WHILE DRIVING AND CAUSE AN ACCIDENT WITH INJURY OR DEATH. WE FEEL UNSAFE IN THE JEEP! WE WANT CHRYSLER TO FIX THESE UNSAFE IGNITIONS IMMEDIATELY AND IN THE MEANTIME PROVIDE US FREE ALTERNATIVE TRANSPORTATION AND REIMBURSEMENT FOR OUR EXPENSES. *TR