NHTSA Complaint #10690748 — 2014 FORD FIESTA

2014 FORD FIESTA SE WITH ABOUT 15,000 MILES STARTED HAVING SHUTTERING PROBLEMS THAT ARE EXTREMELY VIOLENT AND COULD CAUSE LOSS OF CONTROL AND IS THOUGHT TO BE A SAFETY CONCERN TO DRIVER AND OTHERS ON ROAD. I HAVE OWNS THIS CAR SINCE BRAND NEW FROM THE DEALERSHIP. I STARTED HAVING PROBLEMS WITH THE POWERTRAIN AROUND 14000 MILES. THE PROBLEM IS A SEVERE SHUTTER PROBLEM WHEN YOU ACCELERATE. THE ONLY WAY TO STOP THIS PROBLEM WHEN IT IS HAPPENING IS TO LET THE GAS PEDAL OUT OF GIVE IT A LOT MORE GAS. THIS CAN HAPPEN AT ANY SPEED FROM 5 MPH TO 50 MPH THAT I HAVE EXPERIENCED IT. THE SHUTTER JERKS THE DRIVER FORWARD AND BACKWARD VERY FORCEFULLY. I TOOK THE CAR IN UNDER WARRANTY AND WAS TOLD THAT THE THIS IS NORMAL AND SENT BACK HOME. AT 15000 MILES I TOOK THE CAR IN AND THEY SAID THE DUAL CLUTCH SEAL WAS LEAKING AND THEREFORE RUINED THE CLUTCH. THEY REPLACED ALL PARTS AND CALLED TO SAY IT WAS COMPLETE. THEY LEFT VOICEMAIL, AND WHEN I CALLED DEALERSHIP BACK THEY SAID THE NEW PARTS HAD BROKE WHILE ON THE TEST DRIVE AND THEY HAD TO ORDER EXACT PARTS AGAIN. DEALERSHIP TOOK ANOTHER FEW DAYS TO FIX AND THEN I RECEIVED THE CAR. NOW FEB 2015 CAR IS DOING EXACT SAME THING AND HAS 24000 MILES ON. THE SHUTTERING IS A SAFETY CONCERN AS IT COULD RESULT IN MY WIFE OR I LOOSING CONTROL OF THE VEHICLE WHEN IT DOES THIS AT HIGH SPEED. I DO NOT UNDERSTAND HOW THIS DOES NOT CAUSE A SAFETY VIOLATION? THANKS FOR YOUR TIME. *JS