NHTSA Complaint #10690096 — 2001 CHEVROLET TRACKER

IN JUNE 2011, CAR WAS ALMOST 10 YRS. OLD AND HAD 99,919 MILES ON IT. BROUGHT IT TO DEALER FOR 100,000 MILE TUNE-UP AND OTHER WORK. ASKED THEM TO CHECK OUT ENTIRE CAR, AND SAW BANNERS FOR 24 POINT INSPECTION IF I ADDED TIRE ROTATION...SO I DID. IN SEPT. 2014 (CARS 13 YEARS OLD AND HAS 113, 000 MILES ON IT) I'M TOLD THAT FRONT SUSPENSION CROSSMEMBER WILL NEED TO BE REPLACED (SOON). WHEN I WENT ONLINE TO FIND THE PART, FIRST SITE I SEE TELLS ME ABOUT GM'S "SPECIAL WARRANTY" ON THAT PART. I CHECK MY DEALER RECEIPT AND REALIZE THE RUSTED PART SHOULD'VE BEEN REPLACED, FOR FREE, BACK IN 2011. NOW, IT'S ACTUALLY BUSTED THROUGH AND CAN NOT BE DRIVEN SAFELY. CONTACTED GM/DEALER, CAR WAS TOWED TO DEALER AND BACK HOME. GM/DEALER WILL NOT PAY FOR REPLACEMENT BECAUSE ALL THAT RUST HAPPENED IN THE LAST 3 (ISH) YEARS, NOT IN THE CLOSE TO 10 YEARS IT WAS DRIVEN FOR CLOSE TO 100,000 MILES ON CHICAGO AREA STREETS WHICH ARE HEAVILY SALTED. THE STREETS UP HERE ARE SANDED AND IN THE LAST 3 (ISH) YEARS I'VE ONLY PUT ANOTHER 13,000 MILES ON THE CAR. NEVER SEEN THE INSIDE OF A GARAGE SO 'PARKED' CONDITIONS ARE THE SAME IN BOTH AREAS. I HAVE FILED A COMPLAINT W/THE BBB SO WE'LL SEE HOW FAR THAT GETS ME. FILING THIS COMPLAINT BECAUSE GM'S ANSWER TO MY QUESTION OF WHY IT WASN'T REPLACED IN 2011 WAS THAT "DEALERS ARE NOT REQUIRED TO TELL CUSTOMERS ABOUT SPECIAL WARRANTY PARTS". SERIOUSLY??? *TR