NHTSA Complaint #10651305 — 2001 CHEVROLET TRACKER

MY FRONT SUSPENSION CROSSMEMBER COMPLETELY CORRODED AND CRACKED IN HALF MAKING MY CAR NOT DRIVABLE. I LOCATED THE SPECIAL COVERAGE PROGRAM ONLINE AS THIS APPEARED TO BE A COMMON OCCURRENCE. I AM THE 2ND OWNER. I PURCHASED THIS CAR FROM A WOMAN WHO RESIDES IN ASSISTED LIVING AND HAD BEEN IN ASSISTED LIVING SINCE THE SPECIAL COVERAGE NOTICE. AS SHE DID NOT HAVE A DRIVER'S LICENSE, THIS VEHICLE SAT IN HER GARAGE WITHOUT THE NEEDED REPAIR COVERED BY GM UNTIL HER FAMILY SOLD IT TO ME IN JUNE. AFTER A 90MIN CALL WITH A GM REP 10/20/14, I SPOKE WITH GM SUPVR [XXX] WHO ASSURED ME GM WOULD COVER COST TO TOW TO THE CLOSEST DEALERSHIP AS WELL AS COVER THE REPAIR. HE LEFT A VMAIL FOR THE DEALER BUT DID NOT SPECIFY THIS OFFER. I LEFT 5 UNRETURNED VMAILS FOR [XXX] UNTIL I SPOKE WITH SUPVR [XXX] 10/22/14. [XXX] ADV SHE WOULD HAVE HER DIRECT REPORT MAY PLACE A REQUEST FOR CONSIDERATION STATING THIS WOULD NEED TO BE APPROVED AND [XXX] SHOULD NOT HAVE PROMISED TO COVER THIS REPAIR. 10/27/14 [XXX] 866-760-5700 [XXX] CALLED AND VERY CURTLY ADVISED THIS WILL NOT BE COVERED AND SARCASTICALLY REMINDED ME OF THE EXPIRATION OF SAID "SPECIAL COVERAGE." I REQUESTED [XXX] SUPERVISOR AND [XXX] ADVISED "LET ME TELL YOU WHAT HE WILL SAY..HE WILL SAY 'NO'.." I ASKED FOR [XXX] SUPERVISOR AGAIN AND WAS TOLD SHE WOULD HAVE THAT PERSON CALL ME. 10/30/14 AS I HAVE NOT RECEIVED A CALL BACK I CALLED GM AND AFTER 21MIN I WAS DIRECTED TO ANOTHER REP. [XXX]. 16MIN LATER I WAS TOLD BY [XXX] SHE WOULD HAVE [XXX] SUPVR [XXX] CALL ME WITHIN THE NEXT 48HRS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR