NHTSA Complaint #10689442 — 2012 DODGE DART

PURCHASED CAR BRAND NEW. HAVE DRIVEN MANUAL TRANSMISSIONS FOR 40 YEARS AND HAVE NEVER RUINED A CLUTCH OR ANY PART OF THE TRANSMISSION. I WAS DRIVING ALL THE ROAD AND GOING UP A HILL AND ATTEMPTED TO DOWNSHIFT TO GET UP THE STEEP HILL. THE CLUTCH WENT DOWN TO THE FLOOR AND THE SHIFTER WOULDN'T ALLOW ANY SHIFTING. I VEERED OFF THE ROAD AND CALL TOW TRUCK. I HAD CAR TOWED TO LANDMARK DODGE, MORROW, GA 30260, AND AFTER WEEKS THEY SAY THE ENTIRE TRANSMISSION WAS BURNED UP AND BROKEN INTO PIECES?? WELL, 1ST WEEK THEY ORDERED WRONG PART, 3 WEEK THEY SAID THEY HAD TO REMOVE THE ENTIRE TRANSMISSION AND TODAY (4 WEEKS LATER) THEY SAID THEY FEEL IT IS A CASE OF CUSTOMER ABUSE AND WANT 1500.00 TO REPAIR. I TOLD THEM UP FRONT A CERTIFIED TECHNICIAN LOOKED AT THE ISSUE PRIOR TO ME HAVING PULLED TO THEM AND HE SAID, "THIS IS DEFECTIVE". HE ALSO PRINTED OUT INFO FROM THE INTERNET OF OTHER DODGE DART 2012-2013 WITH THE VERY SAME ISSUE. CLUTCH TO THE FLOOR, AND EVEN A CLASS ACTION SUIT. I WILL HAVE TO GET IT FIXED (BUT NOT AT LANDMARK). [XXX] @1-800-992-1997 CHRYSLER, TOOK [XXX] ' , SERVICE DIRECTOR, LANDMARK DODGE, WORD THAT IT LOOKS LIKE I BURNED UP THE ENTIRE TRANSMISSION AND THAT I WOULD NEED TO HAVE IT TOWED, AT MY EXPENSE, TO ANOTHER DODGE DEALER BECAUSE LANDMARK WASN'T CERTIFIED TO WORK ON DODGES. I KEEP THINKING ABOUT THE DUMP TRUCK RIGHT ON MY REAR WHO NEARLY RAN ME OFF THE ROAD DUE TO LOSS IN SHIFTING POWER. THIS COULD HAVE BEEN LETHAL AND OTHERS ARE HAVING THE SAME PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR