NHTSA Complaint #10689417 — 2015 FORD EXPLORER

WHEN I PURCHASED THE 2015 EXPLORER I DROVE IT OFF THE LOT AND UP A HILL TO GO HOME. AS SOON AS WE STARTED UP THE HILL THE CAR FILLED WITH AN ACRID, SMOKY SMELL. THE KIDS AND I PULLED OVER BECAUSE WE THOUGHT THERE WAS SOMETHING WRONG. MY HUSBAND SAID IT WAS JUST "BREAKING THE CAR IN" SMELL. PLEASE NOTE I HAVE HAD NEW CARS BEFORE AND NEVER SMELLED SOMETHING THIS BAD. SO MY HUSBAND DROVE IT HOME WHILE THE KIDS AND I TOOK THE TRUCK. SINCE THAT TIME THE ACRID, SMOKY SMELL HAPPENS EVERY TIME THE CAR IS COLD AND THEN I GO UP A HILL. THE ENGINE IS ACCELERATING AND WORKING HARD. I WILL HAVE TO PAY MORE ATTENTION TO THE RPMS AT THE TIME. AT THE TOP OF THE HILL I SMELL THE "SMOKE SMELL." THIS HAPPENS DAILY ON A HILL I TRAVEL TO GO TO WORK. I THOUGHT THAT OVER TIME THE SMELL WOULD GO AWAY. NOW I HAVE 10,000 MILES ON THE CAR AND IT IS 8 MONTHS LATER AND THE SMELL IS STILL THERE. TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IT AT THE 2,000 MILE MARK AND THEY CLAIMED THEY DID NOT SMELL THE ACRID SMELL. I AM NOW TAKING IT IN AGAIN. VERY DISAPPOINTED. *TR