NHTSA Complaint #10683807 — 2012 TOYOTA HIGHLANDER HYBRID

NO PRIOR HISTORY OF HYBRID PROBLEMS DURING PREVIOUS 65,000 MILES. ON MONDAY MORNING, THE HIGHLANDER HYBRID STARTED UP FINE. AFTER WARMING UP FOR 5 MINUTES TO SCRAPE OFF SNOW, SHIFTED TO DRIVE AND BEGAN DRIVING. CAR SHUT DOWN AFTER ABOUT 12 FEET. CAR WOULD NOT RESTART. WARNING MESSAGE APPEARED ON DISPLAY, INDICATING HYBRID SYSTEM PROBLEM. AAA CAME, PUT ON FLATBED, AND TOOK TO NEAREST DEALERSHIP. DEALERSHIP WAS UNABLE TO DETERMINE CAUSE OR FIX PROBLEM FOLLOWING 6+ HOURS OF TROUBLESHOOTING BY THEIR HYBRID EXPERT YESTERDAY. THEY INDICATED IT COULD BE SOMETHING IN THE INVERTER, BUT THAT IT MAY NOT BE COVERED BY EXISTING EXTENDED WARRANTY, AND THAT WE MAY WANT TO CONTACT OUR INSURANCE COMPANY. AWAITING CALL BACK. AFTER RESEARCHING ON SAFECAR.GOV, THIS SOUNDS SIMILAR TO RECALL 13V396000 FOR 2006-10 HIGHLANDERS, AND 14V053000 FOR 2010-14 PRIUS. WE HOPE TOYOTA DOES THE RIGHT THING FOR US, AND FOR OTHERS WITH THE SAME DESIGN OR MANUFACTURING ISSUE. *TR