NHTSA Complaint #10683673 — 2008 SCION XB

1. INCIDENT THE DRIVER WAS DRIVING THE 2008 SCION XB ALONE ON EAST-BOUND I-80, APPROACHING CARQUINEZ BRIDGE, VALLEJO, WHEN THE VEHICLE STOPPED WORKING. THE DRIVING SPEED WAS ABOUT 70 MPH. TIME OF THE INCIDENT WAS AROUND 12:45 A.M. ON DECEMBER 25, 2014. HE WAS DRIVING ON THE 1ST LANE, AND TO THE BEST OF HIS KNOWLEDGE, THERE WAS ONLY ONE COMPACT CAR PASSING NEARBY, WHEN THE CAR STOPPED ALL OF A SUDDEN . HE TRIED TO REACH OUT FOR A TOW TRUCK WITHOUT SUCCESS, BUT LATER ON HE REMEMBERED HE WAS AN ASSOCIATE MEMBER OF A CLASSIC MEMBERSHIP CARD REGISTERED IN THE NAME OF HIS MOTHER. BUT HE DID NOT HAVE THE CARD ON HIM AT THAT TIME, BUT GAVE HIS NAME TO AAA TO PROVE HE IS AN ASSOCIATE MEMBER. FINALLY, THE AAA TOW TRUCK ARRIVED ON THE SCENE AROUND 1:45 A.M. HE TOWED IT TO HOME, AND DAYS LATER HAD IT TOWED TO A MECHANIC SHOP, EAST BAY AUTO LOCATED ON NORTH TEXAS STREET. THE MECHANIC DIAGNOSED THE PROBLEM AND SAID THE ENGINE GOT BROKEN AND THE CAR NEEDED REPLACEMENT OF THE ENGINE. 2. SCION SIDE ON FEB. 10, 2015, THE OWNER OF THE VEHICLE RECEIVED A LETTER OF WARRANTY ENHANCEMENT NOTIFICATION FROM SCION. THE OWNER DID NOT TAKE AN INITIATIVE TO CALL SCION BEFORE RECEIVING THIS NOTIFICATION. THE NEXT DAY, THE VEHICLE OWNER CALLED SCION AND FILED A CLAIM FOR ENGINE FAILURE DUE TO EXCESSIVE ENGINE OIL CONSUMPTION. CASE #[XXX]. THE CUSTOMER SERVICE REP AT SCION ARRANGED FOR TOYOTA DEALERSHIP IN VACAVILLE TO INSPECT AND DIAGNOSE SCION XB TO SEE IF THE ENGINE FAILURE WAS DUE TO EXCESSIVE ENGINE OIL CONSUMPTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR