NHTSA Complaint #10683364 — 2015 TOYOTA COROLLA

IMMEDIATE ATTENTION REQUIRED RE:2015 TOYOTA COROLLA ? DANGEROUS STEERING FAILURE DEAR NHTSA, ON DECEMBER 8, 2014, I PURCHASED A NEW 2015 TOYOTA COROLLA. ON FEBRUARY 9, 2015, THE STEERING WHEEL FAILED TO OPERATE WHILE I WAS MAKING A LEFT TURN, LEAVING ME STRANDED IN THE MIDDLE OF A BUSY INTERSECTION WITH ONCOMING TRAFFIC. TURNING THE WHEEL CAUSED NO INPUT TO THE WHEELS. THE SERVICE TECHNICIAN TOLD ME THAT ?THE COMPUTER BECAME OVERWHELMED.? THANKFULLY THERE WAS NOT A WRECK. AFTER STOPPING, THERE WERE NO WARNINGS LIGHTS OR MESSAGES. I CLICKED EVERY DISPLAY FEATURE IN AN ATTEMPT TO DECIPHER WHAT HAD GONE SO WRONG WITH MY NEW CAR. I TURNED OFF THE VEHICLE, WAITED A MOMENT, AND IT TURNED IT BACK ON AT WHICH TIME THE STEERING WHEEL WARNING SIGN APPEARED. I WAS ILL AND HAD A DOCTOR?S APPOINTMENT, SO I REACHED OUT TO TOYOTACARE AS SOON AS MY APPOINTMENT CONCLUDED. THE SERVICE DEPARTMENT AT AUTONATION HAS ALWAYS PROVIDED TOPNOTCH SERVICE, AND THEY HAVE CONTINUED TO DO SO THROUGH THIS DANGEROUS, DISAPPOINTING AND PUZZLING FAILURE. THEIR SERVICE TECHNICIAN ADVISED ME THAT THE PART IS BACKORDERED AND LET ME KNOW IT WILL BE AT LEAST ONE WEEK BEFORE THE PART ARRIVES AND IS INSTALLED. TODAY, THEY TOLD ME THAT TOYOTA ENGINEER CAME TO INSPECT THE CAR AND THAT TOYOTA IS TAKING THE APPARENTLY DEFECTIVE PART FOR FURTHER INSPECTION. IF YOU WISH TO INSPECT THE CAR, PLEASE TAKE IMMEDIATE ACTION. THE CAR IS AT: AUTONATION TOYOTA SOUTH 4800 S INTERSTATE 35 FRONTAGE RD AUSTIN TX 78745 *TR