NHTSA Complaint #10682666 — 2014 INFINITI Q50

CAR INTERMITTENTLY TURNS BY ITSELF. IT WILL MAKE A LEFT TURN IF I RELEASE MY GRIP ON THE STEERING WHEEL AT 35MPH+. THIS IS NOT AN ALIGNMENT ISSUE, IT IS MUCH MORE THAN THAT AND ALSO, THE POWER STEERING HAS QUIT ON 3 OCCASIONS, REVERTING TO STANDARD STEERING WHICH NEARLY GOT ME IN A HEAD ON COLLISION. ALSO, THE STEERING ISSUE WILL STOP AS SUDDENLY AS IT STARTS. I KNOW THE DIFFERENCE BETWEEN AN ALIGNMENT ISSUE AND A CAR THAT WANTS TO TURN BY ITSELF. THIS IS A FIGHT TO KEEP THE CAR GOING STRAIGHT ON A LEVEL, STRAIGHT ROAD THEN ALL OF A SUDDEN IT WILL STOP DOING IT! NORMALLY THE PROBLEM LASTS FOR 20-30 MINUTES AND SOMETIMES WHEN I CHANGE STEERING MODES, THE PROBLEM WILL STOP BUT NOT USUALLY. SOMETIMES I PULL OVER AND SHUT THE ENGINE OFF AS SUGGESTED BY INFINITI BUT THAT HAS NEVER WORKED. ALSO, INFINITI SUGGESTED THAT I DO NOT TOUCH OR TURN THE STEERING WHEEL PRIOR TO STARTING THE CAR AS THIS MAY CAUSE THE PROBLEM. REALLY? THIS FEEBLE ATTEMPT AT A SOLUTION DID NOT WORK BUT CONFIRMED THAT THEY DO IN FACT KNOW THERE IS A PROBLEM. MANY OTHER DRIVERS OF THIS CAR HAVE EXPERIENCED THE EXACT SAME ISSUE. INFINITI DENIES A PROBLEM EXISTS. I HAVE "SELF-VIDEOS" OF THE PROBLEM AS IT IS HAPPENING. THIS IS DANGEROUS BUT I HAVE NO RECOURSE. I HAVE CLEAR VIDEOS WHICH SHOW THE CAR TURNING ON ITS OWN. THEY SAY THE CAR IS OPERATING AS DESIGNED. THE LAST OCCURRENCE WAS ABOUT 10 DAYS AGO AND IT WAS IN THE SHOP BUT ONCE AGAIN, NO SOLUTION. I HAVE NOW HAD MY CAR BACK FOR ABOUT 4 DAYS SINCE THAT LAST OCCURRENCE AND IT HASN'T DONE IT YET BUT I KNOW FROM EXPERIENCE THAT IT IS JUST A MATTER OF TIME. I AM IN SOCAL AND AT ONE POINT, INFINITI HAD 2 JAPANESE GUYS WHO CAME FROM NASHVILLE TO CHECK THE CAR OUT AND THAT IS THE TIME THEY REPLACED THE STEER BY WIRE SYSTEM BUT THAT DID NOT FIX THE ISSUE. THEY CLEARLY KNOW THERE IS AN ISSUE WITH THIS CAR. *TR