NHTSA Complaint #10681123 — 2005 DODGE RAM 1500

TOOK IN FOR AN OIL CHANGE, AFTER 1 1/2 HOURS OF WAITING THE SERVICE MAN CAME OUT AND SHOWED ME THE PLASTIC HANDLE OF THE DIP STICK THAT BROKE OFF. I WAS THEN INFORMED IT WILL BE A WHILE TO FIX, SO I WENT HOME WHEN I PICKED IT UP I WAS BILLED $400.00 TO GET THE DIP STICK OUT, AND REPLACED. I WENT ON LINE AND 2 DIFFERENT AUTO PARTS STORES AND THEY DIDN'T HAVE ANY. BUT THE DEALERSHIP HAD ONE ON HAND. I'M 66 YEARS OLD, AND WENT IN FOR A $20.00 OIL CHANGE, THE DIPSTICK WAS ONLY PULLED OUT 12 TIMES, BUT DUE TO THE PLASTIC HANDLE, IT COST ME $400.00. WHAT WAS WRONG WITH THE OLD STYLE STICKS THAT WERE ONE PIECE OF METAL, WITH A LOOP ON THE END FOR YOUR FINGER TO PULL OUT? HOW MANY OF THESE DIP STICKS BREAK PER YEAR? AS A % , WHAT IS THE FAILURE RATE? SOMEONE IS GETTING RICH OFF THIS THING, AND IT SURE ISN'T ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR