NHTSA Complaint #10679124 — 2011 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10679124
Vehicle	2011 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	January 6, 2015
Date Filed	January 27, 2015
Mileage	24,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL*THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT OVER 3 INCHES OF RAIN LEAKED INTO THE VEHICLE THROUGH THE LUGGAGE RACKS ON TOP OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SEAM IN BETWEEN THE METAL ROOF AND THE ROOF LUGGAGE RACKS HAD WORN OUT AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. THE VIN WAS UNAVAILABLE.

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