NHTSA Complaint #10678622 — 2006 FORD ESCAPE HEV

OUR FORD ESCAPE ENGINE STOPPED SUDDENLY ON THE HIGHWAY. WE BROUGHT IT TO CYPRESS COAST FORD LINCOLN IN SEASIDE CALIFORNIA. I HAD NOT RECEIVED A RECALL NOTICE FROM FORD ABOUT THE RECALL, BUT UPON RESEARCHING THE SYMPTOMS ONLINE, I FOUND OUT ABOUT THE RECALL AND INFORMED THE SERVICE ADVISOR AT CYPRESS FORD. THEY ADVISED ME THAT THE RECALL WAS NOT RELEVANT AND THAT THE CAR NEEDED $1700 IN VERY SIMILAR REPAIRS. I PAID WITH A CREDIT CARD AND THE WORK WAS COMPLETED. I PICKED UP THE CAR AND TRIED TO DRIVE IT HOME; THE SAME EXACT PROBLEM HAPPENED AGAIN, LATE AT NIGHT, ON THE HIGHWAY. I HAD THE CAR TOWED (AT MY EXPENSE) TO MY HOME AND THEN WAS ABLE TO GET IT TO MY LOCAL FORD DEALER. THEY RAN THE VIN AND SAID THE RECALL WAS PRESENT AND SHOULD BE FIXED. WHAT RECOURSE DO I HAVE TO GET A FULL REFUND AND PAYMENT FOR NEGLIGENCE FROM THE FORD AUTHORIZED DEALER/SERVICE CENTER THAT 1) DID NOT PROPERLY REPAIR MY CAR 2) IGNORED THE RECALL ON THE SPECIFIC PART OF THE CAR THAT I WAS COMPLAINING ABOUT AND THE RECALL I ALERTED THEM TO 3) PLACED ME IN DANGER THROUGH THEIR NEGLIGENCE BY SEND ME BACK TO THE HIGHWAY WITHOUT FIXING THE PROBLEM PLEASE ADVISE. *TR