NHTSA Complaint #10462903 — 2006 FORD ESCAPE HEV

PART TWO: NOTE FROM CUSTOMER: NO PARTICULAR DASHBOARD LIGHT ISSUE (EXCEPT FOR ONE) WORKED FINE UNTIL UTTER SYSTEM COLLAPSE OF CAR -- UTTER AND QUICK DEATH, LIES LIFELESS ON DRIVEWAY,LEAVING ME W/BROKEN HEART -- MY LOVE AFFAIR W/FORD ROCKED TO DEPTHS. HAD 3 PERFECT TAURUSES, & I NEVER EXPECTED A $5000 FIX ON A CAR WHEN IT'S BEEN DONE TO OTHERS WITH NO GOOD RESULTS. WE ARE AS POOR AS PICKLES. I HAVE READ SO MANY EXACT SAME STORIES ONLINE THAT I BELIEVE THERE IS A "KNOWN ISSUE" & THAT YOU ALL WILL BE (NO OFFENSE) BE HIT BY A CLASS ACTION LAW SUIT OR A BUNCH OF LEMONS LAW SUITS. I'VE READ THE SAME STORY OVER AND OVER -- BATTERY FAILURE, NEW BATTERY ALSO FAILED IN DANGEROUS PLACES WITH CHILDREN CAR. ALL HAPPENS WITH NO WARNING; OUR BATTERY WAS PRETTY NEW. BUT A NEW BATTERY BOUGHT, INSTALLED & FAILED AFTER ONE WEEK, DIED AND NEVER RECOVERED - THE CAR, I MEAN.) I HAD JUST FINISHED PAYING FOR IT; IT SEEMED AS THOUGH IT HAD BEEN PUT ON A "FAILURE WHEN PAID FOR" INTERNAL TIMER! TECH SAID HE HAD NEVER SEEN 5 SIMULTANEOUS FAILURES AT ONCE, THOUGH I HAVE ALREADY READ OF THE MOST CRUCIAL, DANGEROUS PROBLEM MANY, MANY TIMES, DESPITE THE "LOCAL" FLORIDIAN MANAGER (I'M IN CA) WHO URGED ME, IN A SWEETLY CONDESCENDING FASHION, TO GO BACK TO FORD FOR THE FIX BECAUSE "THERE ARE SO MANY THINGS FLOATING AROUND OUT THERE ON THE INTERNET". [XXX] STRAIGHT, & MANY OF THEM ARE RIGHT. SO GLAD I FOUND THIS SITE. PLEASE TELL ME WHAT TO DO, WHAT MY OPTIONS ARE -- WE COULD HAVE FAILED IN THE FREEWAY -- WE ALMOST FAILED COMING HOME FROM A PARTY AND TWO WEEKS IN A ROW LOST OUR SPOTS AT THE FARMERS' MARKET BECAUSE THE VEHICLE DIED. OKAY, FORD -- I'M TRULY AND TOTALLY UPSET -- I PUT $27K INTO THAT VEHICLE AND NOW IT THIS A DEAD HEAP. PEOPLE WITH OTHER 2006 HEV (FORD ONLY) WRITE OF TRULY TERRIFYING FAILURES ON THE FREEWAY. MAKE IT RIGHT -- THIS IS A KNOWN ISSUE AND WE WANT RECOURSE & JUSTICE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR