NHTSA Complaint #10462900 — 2006 FORD ESCAPE HEV

REPAIR QUOTE FROM JOURNEY FORD, NOVATO: J#1: STEERING CONCERN-CUSTOMER STATES NO POWER ASSIST (?) TO POWER STEERING & "SERVICE POWER STEERING IS ON MESSAGE CENTER. TEST DROVE VEHICLE & CONFIRMED POWER STEERING DOES NOT WORK. RAN TESTS & PULLED CODE B2277. PERFORMED PIN POINT & FOUND EPA'S MODULE & GEAR FAILING. SUGGESTED REPLACING MODULE & GEAR & RE-TESTING.CUSTOMER DECLINED REPAIR. J#1: CHECK ENGINE LIGHT: CUSTOMER STATES WRENCH IS ON & BRAKE LIGHT IS ON. HAS BEEN HIT ON RT SIDE & REPAIRED. INSPECTED VEHICLE & MULTIPLE LIGHTS ARE ON IN DASH. PULLED CODES & HAVE CODES B1239. REAR DOOR MODE FAILURE. RAN TESTS & FOUND HYBRID BATTERY MODE DOOR IS FAULTY. SUGGEST REPLACING & REPROGRAMMING BCM. CODE P0A81 & P0A8D FOUND TSB FOR UPDATED HBRD BATTERY & COOLING FANS. SUGGEST REPLACING & RETESTING. RAN TESTS & FOUND U2060 FOR ABS CONCERN. RAN TESTS & FOUND TSB FOR UPDATED HARNESS & NUTS & BOLTS FOR ABS MODULE GROUND CIRCUITS. ALSO PULLED MULTIPLE CODES FOR LOW BATTERY.TESTED BATTERY & FAILED TEST. CUSTOMER DECLINED REPAIR. J# +91FOZ DECLINED SERVICES (WE EXPECTED MORE OF FORD - WE ARE LEFT WITHOUT A CAR AT THE WORST POSSIBLE TIME OF OUR LIVES. WE ARE BOTH DISABLED, OVER 60, WITH EXCELLENT PROSPECTS FOR LIVING IN OUR CAR -- IF WE COULD GET IT TO MOVE. HERE IS THE LIST OF THE SERVICES, TOTALING CLOSE TO $6K!!!!! TO CONTINUE THE TECH'S QUOTE: #9999 EPS MODULE & ELECTRONIC STEERING GEAR ABS WIRE HYBRID BLEND DOOR HYBRID COOLING FAN KIT ALIGN BATTERY THIS IS PART ONE -- PART TWO TO FOLLOW. LUCKY YOU ALL! I'M SORRY TO COMPLAIN AS I AM A REAL FORD LOVER -- HAVE HAD THREE TAURUSES AROUND HERE IN MY LIFE AND HAVE NEVER, EVER BEEN DISAPPOINTED IN THEM. I THOUGHT I WOULD BE SAFE IN THIS CAR AND I KNOW, I KNOW I NEVER WILL BE. I BELIEVE I SHOULD BE GIVEN A NEW CAR OR A GOOD REPAIR AND THEN A SOLID RE-TEST. THAT'S BECAUSE I BELIEVE IN REAL JUSTICE. *TR