NHTSA Complaint #10676692 — 2004 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	10676692
Vehicle	2004 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	October 17, 2014
Date Filed	January 20, 2015
Mileage	140,817 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE SERVICE ENGINE AND THE BATTERY WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED AND MADE A LOUD NOISE. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE FRONT DRIVER SIDE HUB AND WHEEL BEARING, THE REAR SPRINGS, THE THREE PASSENGER GEAR CALIPERS, FOUR REAR DRIVER SIDE CALIPERS, THE BATTERY, FIVE REAR BRAKE PADS, AND SIX REAR ROTORS PLUS AN OIL CHANGE. THREE WEEKS AFTER THE REPAIRS, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE BRAKE PEDAL HESITATED TO RESPOND. THE VEHICLE WAS TOWED BACK TO THE DEALER, WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,817.

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