NHTSA Complaint #10671713 — 2008 FORD EDGE

TOOK MY VEHICLE IN EARLY FOR SERVICE AT SUNRISE BECAUSE WAS CONCERNED ABOUT LOUD SCREECHING NOISE ON BRAKES AND ERRATIC BEHAVIOR OF VEHICLE -SURGING. WHEN DRIVING. WHEN THE SERVICE TECH (TROY) OPENED THE HOOD HE ASKED EM TO GET OUT OF THE VEHICLE AND STAND BACK, AS THE TOP OF THE BATTERY WAS SPATTERED WITH BLACK OIL LOOKING MATERIAL AND APPARENTLY HE AND ANOTHER TECHNICIAN WERE CONCERNED IT MIGHT RUPTURE OR EXPLODE. THEY ASKED EM TO GET OUT OF THE VEHICLE, GIVE THEM THE KEYS AND THAT THEY WOULD CHECK THE VEHICLE AND ASKED ME TO WAIT. ABOUT 90 MINUTES LATER THEY CAME OUT AND SAID ALL WAS FINE, NOTHING WRONG WITH BATTERY OR BRAKES. I LEFT AND DROVE VEHICLE HOME AND SAME PROBLEMS WERE OCCURRING, I RETURNED AND AFTER CALLING AND SAYING SAME THINGS WERE OCCURRING. I HAD HPED TO SPEAK TO [XXX], WHO WAS AN AMAZING SERVICE SUPERVISOR, BUT HE WAS NOT THERE AND ANOTHER MAN WHO WAS RUDE CLAIMED THE BATTERY WAS STILL UNDER WARRANTY BUT THAT IT WAS NORMAL TO HAVE OILY SLUDGE ON THE BATTERY . HE SAID IT WAS "NORMAL, BECAUSE IT WAS JUST SWEATING". HE REFUSED TO DO ANYTHING..SAID THE BRAKES NEEDED TO BE AT 3 BEFORE FORD WOULD REPLACE THEM. I ASKED THAT HE CONTACT FORD CORPORATE AND INQUIRE. HE SAID, "NO HE WOULD NOT" THE BATTERY I SHOULD ADD SINCE I HAVE OWNED THE VEHICLE HAS BEEN REPEATEDLY REPLACED. I HAVE LIMITED DRIVING THE VEHICLE, EXCEPT FOR SHORT LOCAL TRIPS, AND TONIGHT THE VEHICLE WOULD NOT START AND AAA CLAIMED THE BATTERY WAS DEFECTIVE AND CLEARLY DEAD. IT IS MOST DISTURBING WHEN FORD MISREPRESENTS THEIR WARRANTY AND REFUSED TO ACKNOWLEDGE DEFECTS THAT HAVE BEEN PUBLISHED IN THEIR WON ALERTS. SERIOUSLY DANGEROUS! THERE ARE NUMEROUS POSTINGS OF OTHER FORD EDGE OWNERS HAVING THESE PROBLEMS. PLEASE INVESTIGATE THEIR QUESTIONABLE PROTOCOLS ON DANGERS THAT ARE KNOWN WITH THEIR VEHICLES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR