NHTSA Complaint #10669419 — 2014 JEEP CHEROKEE

A SHORT TIME AFTER PURCHASING THE NEW 2014 JEEP CHEROKEE, WE STARTED HAVING TROUBLE BREAKING AT ANY SPEED. AS YOU STEPPED ON THE BRAKE, THE RPMS WENT WAY UP AND IT FELT LIKE THE CAR WAS TRYING TO ACCELERATE INSTEAD OF STOPPING. IT ALWAYS FELT LIKE YOU HAD TO FIGHT IT TO STOP AND IT MIGHT NOT STOP AT ALL. TOOK IT TO THE DEALERSHIP SERVICE DEPARTMENT AND WAS TOLD IT HAD SOFTWARE UPDATES FOR THE TRANSMISSION WHICH DID NOT SOLVE ANYTHING. AT THE POINT THAT WE WERE CALLING TO TAKE BACK IN, RECEIVED THE "SERVICE TRANSMISSION" WARNING AND WAS TOLD BY SERVICE DEPARTMENT TO DRIVE IT IN AND IT WOULD "GO INTO A SAFE MODE". DROVE SLOWLY WHILE ON A MAJOR HIGHWAY AND AFTER SLOWING DOWN FOR CONSTRUCTION, IT WOULD NOT SPEED UP PAST ABOUT 27 MPH. IT HAD TO BE TO TOWED IN. AFTER A NEW TRANSMISSION, AFTER WAITING ABOUT 2 WEEKS DUE TO 15 LOCAL DEALERSHIPS WAITING FOR TRANSMISSIONS, WE WERE TOLD BY THE SERVICE MANAGER THAT IT WAS NOT READY AND DOING THE SAME THING. HE SAID THERE WAS ANOTHER SOFTWARE UPDATE WITH NO ESTIMATED RELEASE DATE. THERE HAS BEEN AN UPDATE FOR THE 2015 MODELS THAT HAVE THE SAME PROBLEMS SINCE BUT NOTHING FOR THE 2014 MODELS STILL. WE HAVE NOT HAD OUR CAR SINCE SEPTEMBER SINCE IT IS NOT SAFE TO DRIVE. IT IS BEING BOUGHT BACK AFTER MUCH PAIN AND ALL THE DECISIONS BEING MADE BY THE CHRYSLER AREA REPRESENTATIVE, SEAN WERTH, WHO ACCORDING TO THE DEALERSHIP SALES MANAGER SAID THAT OUR CAR WAS AS FIXED AS IT WAS GOING TO BE. *JS