NHTSA Complaint #10669104 — 2009 VOLKSWAGEN ROUTAN
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 10669104 |
| Vehicle | 2009 VOLKSWAGEN ROUTAN |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 60,567 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
WE HAVE HAD SEVERAL OCCASIONS WHERE THE VAN COMPLETELY SHUTS OFF EVEN WHILE RUNNING. REPORTED IT TO OUR LOCAL VW DEALER AND HAVE BEEN TOLD THAT IT MIGHT BE AN IGNITION PROBLEM WHICH IS PART OF A RECALL. WAS INFORMED THAT AT THIS TIME THEY CAN'T REPAIR IT BECAUSE THEY DON'T MAKE THAT PART. HAD IT COMPLETELY SHUT DOWN ON US WHILE IT WAS GETTING SERVICED AT THE DEALER FOR NEW BRAKES. WAS TOLD THAT ALL IT NEEDED WAS NEW BATTERY. PAID FOR IT AND GOT IT TO START ONLY TO SHUT DOWN AGAIN TWO DAYS LATER. TOOK IT BACK AGAIN AND WAS TOLD THAT IT IS NOT THE RECALL ITS SOMETHING ELSE THATS CAUSING FOR THE CAR TO SHUT OFF. NOW THE DEALER SAID THAT THEY WILL PAY FOR THE PART BUT WE PAY FOR LABOR AND WE HAVE 7 DAYS TO AGREE. THEY NEED TO FIX THIS ONGOING PROBLEM. WE ARE NOW CARRYING AROUND $175 JUMPER TO START IT WHEN IT SHUTS OFF. HAVE HAD TO SIGN UP FOR TOW ASSISTANCE PROGRAM JUST IN CASE MY FAMILY IS STRANDED. *JS
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