NHTSA Complaint #10669073 — 2011 FORD F-150

THIS REPAIR WAS NOT COVERED BY FORD AND IN MY OPINION IT SHOULD BE. HERE'S MY STORY: MY HUSBAND OWNS A 2011 F150 WITH APPROXIMATELY 25,000 MILES ON IT. ON DECEMBER 27, 2014 HE TURNED ON THE REAR DEFROSTER TO CLEAR THE WINDOW. AS HE WAS DRIVING LESS THAN A MILE FROM HOME, THE TRUCK HAD BEEN RUNNING ABOUT 3 MINUTES HE SMELLED RUBBER BURNING, AT WHICH TIME THERE WAS THICK WHITE SMOKE COMING FROM THE OUTSIDE OF THE PASSENGER REAR WINDOW AND THE GLASS BEHIND MY GRANDSON'S CAR SEAR SHATTERED DUE TO A SHORT IN THE HEATING ELEMENT OF THE REAR DEFROSTER. FORTUNATELY OUR 18 MONTH OLD GRANDSON WAS NOT IN THE TRUCK AS THE SHARDS OF GLASS WERE FALLING OUT OF THE WINDOW INTO HIS SEAT. FORD WILL NOT COVER GLASS UNDER MY WARRANTY. I HAVE PICTURES OF THE DAMAGE AND I HAVE INCLUDED THE LINK BELOW WHERE YOU WILL SEE THAT THIS APPEARS TO BE A PROBLEM WITH FORD F150 TRUCKS RANGING FROM 2010 TO 2014. THE TRUCK IS GETTING REPAIRED TODAY AND THERE WERE NO INJURIES. IT'S NOT ABOUT THE MONEY, MORE OF A SAFETY CONCERN FOR REAR SEAT PASSENGERS. UNFORTUNATELY IT'S VERY UNSETTLING TO NOT KNOW IF THE PROBLEM WILL BE RESOLVED WITH THIS REPAIR. WILL IT HAPPEN AGAIN? *JS