NHTSA Complaint #10668906 — 2014 JEEP CHEROKEE

THIS IS WHAT I MAILED TO: CHRYSLER GROUP LLC CUSTOMER CENTER DECEMBER 6, 2014 P.O. BOX 21-8004 AUBURN HILLS, MI 48321-8004 PHONE 877-426-5337 RE: HEADLIGHTS AUTHORIZED DEALER:DARLINGS AUTO MALL 16 KINGSLAND XING ELLSWORTH, ME 04605 PHONE 207-667-2571 VEHICLE IDENTIFICATION NUMBER:[XXX] VEHICLE DELIVERY DATE:11-21-2013 CURRENT MILEAGE:7420 FROM THE FIRST TIME THAT I DROVE THIS VEHICLE AT NIGHT (WHICH WAS A FEW DAYS AFTER THE DELIVERY DATE), I HAVE BEEN UNHAPPY WITH HOW POORLY THE HEADLIGHTS ILLUMINATE THE ROAD AHEAD. IN MY OPINION THIS IS A SAFETY ISSUE AND BECAUSE OF THAT, I TRY TO AVOID DRIVING THIS VEHICLE AT NIGHT. AFTER NUMEROUS COMPLAINTS TO DARLINGS AUTO MALL AND THEIR ATTEMPTS TO REMEDY THIS ISSUE, DARLINGS HAS SUGGESTED TO ME THAT I FORWARD MY COMPLAINT DIRECTLY TO YOU (CHRYSLER). I SINCERELY HOPE THAT CHRYSLER HAS A SATISFACTORY REMEDY FOR HOW POORLY THE HEADLIGHTS IN MY VEHICLE ILLUMINATE THE ROAD AT NIGHT. I LOOK FORWARD TO YOUR EXPEDIENT AND SATISFACTORY REMEDY. CC: DARLINGS AUTO MALL 16 KINGSLAND XING ELLSWORTH, ME 04605 SINCE I HAVE NOT RECEIVED A RESPONSE FROM CHRYSLER, I AM SUBMITTING THIS COMPLAINT. THE PROBLEM HAS BEEN ON GOING FROM THE DAY OF PURCHASE AND I NOTICE THAT OTHER JEEP CHEROKEE 2014 OWNERS HAVE MADE THE SAME COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR