NHTSA Complaint #10666988 — 2011 FORD F-150 ELECTRICAL SYSTEM

Complaint Details

ODI Number	10666988
Vehicle	2011 FORD F-150
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2014
Date Filed	December 17, 2014
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

BRAKES WERE DIFFICULT TO ENGAGE DURING EMERGENCY BRAKING DUE TO HARD PEDAL. BRAKING SEEMS MORE DIFFICULT THAN PREVIOUS EXPERIENCE (LIKE HAVING NO BRAKE ASSIST). AFTER SEARCHING THE INTERNET FOR KNOWN PROBLEMS, I VERIFIED A BLOWN VACUUM PUMP FUSE. THE DEALER VERIFIED THAT THE VACUUM PUMP ASSEMBLY WAS SEIZED THEREFORE BLOWING THE FUSE. I FIND IT CURIOUS WHY A MAJOR BRAKE COMPONENT CAN FAIL WHILE NOT SETTING A FAILURE CODE OR INDICATING A FAILURE ON THE FORD DISPLAY PANEL (CHECK BRAKE LIGHT, ETC.). HOW CAN THE VACUUM ASSIST FOR THE BRAKES TOTALLY FAIL ON A 2011 VEHICLE AND NOT TELL THE DRIVER THERE IS A PROBLEM? WHY DID THE VACUUM PUMP FAIL (INTERNAL PUMP BEARINGS LACKED LUBRICANT AND SEIZED DUE TO ATMOSPHERIC MOISTURE) WITH JUST OVER 20000 MILES ON THE TRUCK? WHY WON'T FORD FESS UP THAT THEY SOLD THEIR CUSTOMERS A DEFECTIVE $750.00 PUMP? I GUESS FORD ONLY KNOWS! *TR

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