NHTSA Complaint #10664399 — 2013 FORD EDGE

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE SENSOR ON THE DOOR LATCH FAILED TO DETECT THAT THE DOOR WAS CLOSED IN ORDER TO LOCK THE DOORS. THE CONTACT MENTIONED THAT THE FRONT DRIVERS SIDE DOOR NEEDED TO BE OPENED AND CLOSED MULTIPLE TIMES FOR THE SENSOR TO DETECT THE DOORS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LATCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 2/3/15*CN THE CONSUMER STATED FORD PAID FOR THE ENTIRE REPAIR. UPDATED 02/18/15*JB