NHTSA Complaint #10664321 — 2005 JEEP GRAND CHEROKEE

I HAVE A JEEP GRAND CHEROKEE LIMITED, 2005. THE REAR RIGHT DOOR HANDLE CRACKED AND UPON EXITING OF MY FAMILY MEMBER, THE HAND SIMPLY BROKE OFF. IN THE PAST WEEK, I HAVE BEEN EXPERIENCING A THREATENING TO BREAK OF THE DRIVER'S SIDE DOOR HANDLE. I AM THE ONLY ONE DRIVING MY JEEP AND I WORRY THAT WHEN I HAVE MY GRANDCHILD IN THE VEHICLE AND THE REST BREAK AS IT APPEARS THEY ARE THREATENING, EXITING THE VEHICLE WILL BE AN ISSUE. I HAVE CONTACTED BOTH THE DEALERSHIP IN MY TOWN AS WELL AS CHRYSLER REGARDING THIS ISSUE AND I WAS INFORMED THAT I WOULD HAVE TO REPLACE THE DOOR PANELS RATHER THAN THE ACTUAL DOOR HANDLES. THE DEALERSHIPS ARE KICKING THE CAN DOWN THE ROAD AND THIS IS DANGEROUS FOR THEM AS WELL AS THE CUSTOMERS. CHRYSLER NEEDS TO DEAL WITH THIS ISSUE BEFORE IT BECOMES A REAL PROBLEM. *TR AFTER THE RECALL WAS PERFORMED, THE CONSUMER NOTICED THE IGNITION CYLINDER PHYSICALLY EXTENDED OUT FROM THE HOUSING AND WAS VERY DIFFICULT AND AWKWARD TO ENGAGE WHEN STARTING THE VEHICLE. IN ADDITION TO THAT, WHEN STARTING THE VEHICLE, THE WINDSHIELD WIPERS CAME ON. THE CONSUMER STATED IT WAS NOT AN ISSUE PRIOR TO THE RECALL WORK BEING DONE. THE DEALER REPEATEDLY TOLD THE CONSUMER THE IGNITION SWITCH HAD NOTHING TO DO WITH THE WIPERS. UPDATED 06/02/16.*JB