NHTSA Complaint #10663591 — 2009 TOYOTA VENZA

TL* THE CONTACT OWNS A 2009 TOYOTA VENZA. WHILE DRIVING 60 MPH, THE STEERING WHEEL INDEPENDENTLY VEERED TO THE LEFT OR RIGHT WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A TIRE MECHANIC ON THE ASSUMPTION THAT THE VEHICLE HAD EXPERIENCED A TIRE FAILURE. THE TECHNICIAN REPLACED THE TIRES AND PERFORMED AN ALIGNMENT, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE VEHICLE NEEDED AN ALIGNMENT. THE VEHICLE WAS REPAIRED; HOWEVER, THE STEERING WHEEL BEGAN TO VEER TO THE RIGHT WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY PERFORMED A CALIBRATION UPDATE, ROTATED THE TIRES, AND TEST DROVE THE VEHICLE. THE FAILURE PERSISTED AND THE DEALER WAS UNABLE TO LOCATE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 01/14/15