NHTSA Complaint #10662399 — 2011 FORD EDGE

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number 10662399
Vehicle 2011 FORD EDGE
Component STRUCTURE:BODY:DOOR
Date of Incident
Date Filed
Mileage 70,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

THE AJAR LIGHT COMES ON INDICATING THE DOOR IS NOT SHUT. WE OPENED AND CLOSED THE DOOR NUMEROUS TIMES BUT THE DOOR AJAR LIGHT STAYS ON. THIS ALSO MAKES THE INTERIOR DOME LIGHT STAY ON. THE MOST RECENT EVENT OCCURRED WHEN WE WERE TRAVELING BACK HOME AT NIGHT. THE SAME CIRCUMSTANCE HAPPENED. OPENED AND CLOSED THE DOOR NUMEROUS TIMES BUT THE DOOR AJAR AND DOME LIGHT STAYED ON. IT FINALLY WENT OFF AFTER 15 MINUTES OF OPENING AND CLOSING THE DOOR. TOOK TO THE FORD DEALER AND COST ME $500 TO HAVE THE DOOR LATCH MECHANISM CHANGED. I GOOGLED AND FOUND THIS IS HAPPENING TO ALOT OF FORD AUTOMOBILES. IN FACT, THE SERVICE ADVISOR SAID THAT 2 MORE CASES CAME IN TODAY AS I PICKED UP MY CAR. FORD NEEDS TO PONY UP AND DO A RECALL AND REIMBURSE EVERYONE FOR THIS HIGH COSTS FIX AND DESIGN A BETTER LATCHING MECHANISM; "NOT MILITARY GRADE PLASTIC". *TR

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