NHTSA Complaint #10660733 — 2010 FORD FLEX

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE DRIVING 25 MPH THE CONTACT CRASHED HEAD ON INTO ANOTHER VEHICLE AFTER THE OTHER VEHICLE FAILED TO STOP AT A STOP SIGN. THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED PRIOR TO THE CRASH. THE AIR BAGS FAILED TO DEPLOY. THE POLICE ADVISED THE CONTACT THAT DUE TO THE IMPACT THE AIR BAGS SHOULD HAVE DEPLOYED. THE FIRE DEPARTMENT HAD TO FORCE THE DOOR OPEN IN ORDER TO REMOVE THE CONTACT FROM THE VEHICLE. THE CONTACT ADVISED THE DEALER THAT THE AIR BAG LIGHT WAS ILLUMINATED AND THE DEALER STATED THAT WAS A SIGN THAT THE AIR BAG WAS NOT FUNCTIONING; HOWEVER, THE AIR BAG LIGHT WAS ALSO ILLUMINATED WHEN THE VEHICLE WAS PURCHASED. THE CONTACT ADVISED THE POLICE AND THE DEALER THAT SHE THOUGHT THE AIR BAG LIGHT WAS SUPPOSE TO REMAIN ON TO INDICATE THAT IT WAS FUNCTIONING PROPERLY. THE DEALER ADVISED THE CONTACT TO CALL THEM REGARDING THE AIR BAG FAILURE AFTER SHE SPOKE TO THE MANUFACTURER AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS BEING REPAIRED. THE CONTACT WAS INJURED AND CONTINUED TO EXPERIENCE CONSTANT PAIN. THE OTHER DRIVER IN THE VEHICLE THAT CAUSED THE CRASH WAS ALSO INJURED. THE CONTACT REQUIRED IMMEDIATE MEDICAL ATTENTION. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 98,000.