NHTSA Complaint #10660248 — 2011 NISSAN ROGUE

ON SEPTEMBER 26, 2013 I HAD BROUGHT MY 2011 NISSAN ROGUE CAR IN FOR SERVICE BECAUSE MY REAR RIGHT DOOR WAS NOT LOCKING/UNLOCKING PROPERLY, AS IT TURNED OUT THE LATCH WAS DEFECTIVE, IT WAS REPLACED. TWO MONTHS LATER, I RETURNED TO THE DEALERSHIP BECAUSE THE DRIVER''S DOOR WAS HAVING PROBLEMS LOCKING/UNLOCKING. AS IT TURNED OUT THAT LATCH WAS DEFECTIVE AS WELL. (THAT LATCH WAS REPLACED ON DECEMBER 3, 2013.) DURING THIS VISIT I ASKED THAT ALL THE DOORS BE CHECKED (WHILE UNDER WARRANTY) BECAUSE IT SEEMED THAT PERHAPS THIS WAS A DEFECT IN THE CAR''S MANUFACTURING. MY WARRANTY HAS SINCE EXPIRED AS OF MAY, 2014 AND TWO MONTHS LATER IN AUGUST, 2014 THE REAR DRIVER''S DOOR AND NOW THE FRONT PASSENGER''S DOOR ARE MALFUNCTIONING. (DOORS HAVE TO BE OPEN/CLOSED AND LOCKED/UNLOCKED MANUALLY.) THIS NOT ONLY IS A BURDEN, BUT AS A SINGLE WOMEN IT IS A SECURITY RISK NOT ONLY TO MY PERSON BUT TO THE VEHICLE ITSELF. I HAD CONTACTED DEALERSHIP ON BOTH OF THESE ISSUES AT THE TIME OF THE MALFUNCTIONS, AND THEY HAD ADVISED ME THAT THEY CAN ONLY REPAIR THE PROBLEM AT MY EXPENSE SINCE THE WARRANTY HAS SINCE RUN OUT. (NEEDLESS TO SAY, I REALLY DON''T UNDERSTAND THE DEALERSHIP''S POSITION ON THIS ISSUE CONCERNING THE PROBLEMS LEADING UP TO A TOTAL MALFUNCTIONING OF LOCKING/UNLOCKING SYSTEM, SINCE IT HAS BEEN AN ONGOING ISSUE AND WELL DOCUMENTED PROBLEM AT THEIR DEALERSHIP.) *TR