NHTSA Complaint #10660018 — 2008 SUBARU OUTBACK

IN JULY FOLLOWING THE REPLACEMENT OF OUR CATALYTIC CONVERTER I WROTE TO SUBARU TO INQUIRE ABOUT REIMBURSEMENT. THERE WAS NO RESPONSE. THE REPLACEMENT COST WAS $728.08. APPARENTLY ONLY SEVEN STATES ISSUED A MANDATORY RECALL. VIRGINIA ISN'T ONE OF THEM. THE VEHICLE WAS RELIGIOUSLY MAINTAINED, ALL SUPPORTED BY DOCUMENTATION. AT 97,600 MILES THE CATALYTIC CONVERTER WEARING OUT HAD SOMETHING TO DO WITH THE PART ITSELF. REIMBURSEMENT FOR THIS CATALYTIC CONVERTER WOULD GO A LONG WAY IN OUR FUTURE DECISION OF WHICH BRAND CAR TO BUY. IT'S KNOWN IN MARKETING IT COSTS A LOT LESS TO KEEP A CUSTOMER THAN TO GAIN A NEW ONE. *TR