NHTSA Complaint #10659284 — 2011 FORD F-250 SD

ON 11/03/2014, MY WIFE WAS DRIVING OUR 2011 FORD F-250 6.7 LITER DIESEL ON E. KIEHL AVE IN SHERWOOD, AR. THE VEHICLE ALL OF A SUDDEN LOST POWER AND SHUT OFF LEAVING HER TO HAVE TO NEGOTIATE TRAFFIC WITHOUT POWER STEERING OR POWER BRAKES. SHE WAS ABLE TO AVOID A CRASH. WE HAVE NEVER HAD A PROBLEM WITH OUR TRUCK. I JUST HAD THE VEHICLE SERVICED ON 09/30/2014 WHERE THE OIL AND FUEL FILTERS WERE CHANGED. THE TRUCK WAS TOWED TO NORTH POINT FORD IN NORTH LITTLE ROCK, AR. THEY DREW FUEL OUT OF THE SYSTEM PAST THE SECONDARY FILTER. I WAS ADVISED THAT THE FUEL WAS CLOUDY AND CONTAINED METAL FRAGMENTS AND WATER. THE VEHICLE IS COVERED UNDER A 100,000 MILE POWERTRAIN WARRANTY. HOWEVER, FORD ADVISED THAT THE HIGH PRESSURE FUEL SYSTEM HAD FAILED AND THAT IT WAS DUE TO CONTAMINATED FUEL SO THEY WOULD NOT COVER IT UNDER WARRANTY. THE REPAIR BILL IS A LITTLE OVER $11,000.00. I HAD JUST FUELED UP ON 11/01/2014 AT MURPHY USA IN SHERWOOD SO I CALLED THE BUREAU OF STANDARDS FOR THE STATE AND FILED A COMPLAINT ON MURPHY. THE STATE CHECKED THE MURPHY AND ADVISED THAT THEY WERE WITHIN STANDARDS. I CONTACTED MY INSURANCE COMPANY. THEY SENT AN AGENT OUT AND THE FORD DEALERSHIP TOLD HIM THAT IT WAS MECHANICAL FAILURE SO ITS NOT AN INSURANCE ISSUE. I SEEM TO BE GETTING THE RUN AROUND BY FORD. FORD'S HIGH PRESSURE FUEL SYSTEM FAILED WHILE MY WIFE WAS DRIVING DOWN THE ROAD. IF SHE HAD MADE IT TO THE HIGHWAY BEFORE THIS HAPPED, SHE WOULD HAVE BEEN DOING 70 MPH. THIS IS A HUGE SAFETY ISSUE. CLOUDY FUEL WITH WATER AND METAL AFTER THE SECONDARY FILTER WOULD INDICATE A FAILURE IN THE FILTRATION SYSTEM. EVEN SO, FORD'S DESIGN OF THEIR FUEL SYSTEM DOES NOT ALLOW FOR THAT IN THE SLIGHTEST. ALL DIESEL CONTAINS WATER. CHEVY, DODGE, FORD, VW, MERCEDES, ETC. KNOW THAT AND PUT FILTER/WATER SEPARATORS FOR THAT REASON. FUEL SYSTEMS SHOULD BE MADE OF MATERIALS THAT DO NOT RUST AND FAIL. *TR