NHTSA Complaint #10562390 — 2011 FORD F-250 SD FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	10562390
Vehicle	2011 FORD F-250 SD
Component	FUEL/PROPULSION SYSTEM
Date of Incident	January 15, 2014
Date Filed	January 31, 2014
Mileage	102,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I PURCHASED THE VEHICLE IN OCTOBER OF 2013 WITH 99,000 MILES ON IT. IN JANUARY OF 2014 I HAD A CHECK ENGINE LIGHT COME ON. I RETURNED TO THE DEALER TO HAVE THE CODE READ. AT THIS POINT THE DIESEL TECH COMES AND TELLS ME THAT MY FUEL SYSTEM HAS BEEN CONTAMINATED AND THEY HAVE TO REPLACE THE ENTIRE FUEL SYSTEM AND THAT I SHOULD CALL MY INSURANCE COMPANY TO COVER THE COST. THE INSURANCE COMPANY SENT OUT AN INSPECTOR WHO TOOK SEVERAL FUEL SAMPLES. NOW AFTER 16 DAYS WITHOUT MY TRUCK THE TEST SAMPLES HAVE CAME BACK AS 100% PURE DIESEL FUEL WITH NO TRACE EVIDENCE OF CONTAMINATION AND THEY WILL NOT COVER THE COST. THEY ARE CURRENTLY SENDING ME LEGAL DOCUMENTATION AS WELL. THE FORD DEALER KNOWING THIS INFORMATION REFUSES TO BUDGE FROM THEIR CONTAMINATION CLAIMS. *TR

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