NHTSA Complaint #10654617 — 2015 ACURA MDX

MY NEW 2015 MDX HAS AN IMPROPERLY INSTALLED ROOF PANEL OR IMPROPERLY PLACED MOUNTING POINTS THAT ARE PART OF THE ROOF PANEL. I FOUND THE PROBLEM BECAUSE OF A GAPS BETWEEN THE FRONT AND REAR ROOF MOLDINGS, THE WINDSHIELD AND FRONT MOLDING AND THE REAR MOLDING WAS UNSECURED, FLAPPING AND HANGING OVER TOWARDS THE TAILGATE DOOR. I WAS INITIALLY TOLD THAT IT WAS JUST A BROKEN CLIP BUT AFTER ORDERING NEW CLIPS AND NEW MOLDINGS SEVERAL TIMES THEY DETERMINED THAT THE MOUNTING DOWELS ARE IN THE WRONG PLACE ON ONE SIDE OF THE VEHICLE AND THEY SUGGEST I LET THEM CUT, WELD AND REPAINT THE ROOF OF MY BRAND NEW MDX. IT HAS TAKEN ACURA ALMOST 4 MONTHS TO REACH THIS DECISION. MY CAR HAS BEEN THE SHOP OVER THREE WEEKS IN COMBINED DAYS. MY CONCERN ASIDE FROM HAVING MY NEW VEHICLE REPAINTED IS THAT IF THEIR AUTOMATED ASSEMBLY PROCESS CAUSED THIS DEFECT WHAT OTHER DEFECTS MIGHT HAVE BEEN CAUSED AT THE SAME TIME AND HAVE NOT BEEN IDENTIFIED. HOW DID THIS VEHICLE PASS ACURA'S QUALITY CONTROL? WHAT COULD BE THE CONSEQUENCE OF THESE POTENTIAL DEFECTS. ACURA HAS DONE NOTHING TO EXPLAIN OR DETERMINE IF THERE COULD BE OTHER ISSUES THAT MIGHT EFFECT THE SAFETY OR LONGEVITY OF THE VEHICLE. THEY DID NOT EVEN ENGINEER THE SOLUTION THEMSELVES, THEY HAD A LOCAL BODY SHOP DETERMINE HOW TO RELOCATE THE INCORRECTLY INSTALLED PARTS.. I HAVE FILED A FORMAL COMPLAINT WITH ACURA CUSTOMER RELATIONS AND THEY HAVE REFUSED TO PROVIDE A WRITTEN RESPONSE OR A DETAILED WRITTEN EXPLANATION OF THE PROPOSED WORK TO BE DONE. THE CUSTOMER RELATIONS DEPARTMENT SHOULD BE CALLED ACURA DEFENSE DEPARTMENT. I HAD HOPED THAT THE NUMEROUS COMPLAINTS FILED ON THIS SITE AND ELSEWHERE REGARDING THE 2014 MDX ASSEMBLY PROBLEMS WOULD BE RESOLVED IN THE 2015 MODEL. NO SUCH LUCK. BUYER BEWARE UNLESS YOU ARE READY TO HAVE YOUR BRAND NEW MDX REPAINTED! *TR